The 3.5% fee pays for ongoing property management responsibility: receiving information, organising issues, contacting participants, progressing work, retaining evidence and reporting to the landlord. It does not pay for third-party site work.
1.All self-service tools
2.Property record creation and maintenance
3.Tenancy, tenant and device records
4.Everyday English / Chinese tenant communication
5.Online repair intake at any time
6.AI-assisted organisation of photos, voice and text
7.AI-assisted trade and urgency classification
8.Human review of ordinary repairs
9.Contact suitable providers
10.Collect quotes
11.Compare scope, labour, materials and GST
12.Submit quotes for landlord approval
13.Coordinate tenant and provider access
14.Follow up attendance
15.Follow up work progress
16.Collect before and after photos
17.Collect invoices, certificates and warranties
18.Remind the landlord to accept work
19.Archive repair results
20.Tenancy expiry reminders
21.Insurance expiry reminders
22.Healthy Homes document reminders
23.Inspection reminders
24.Warranty expiry reminders
25.Rent receipt records
26.Initial rent arrears reminders and follow-up
27.Property expense records
28.Monthly management report
29.Human follow-up of ordinary exceptions
30.Necessary translation between participants
31.Ordinary document and communication storage
32.Workflow status visibility
Ordinary repair contact, quote collection, appointment arrangements and completion follow-up have no additional coordination fee. Managed landlords do not also pay the self-service system fee.