Service region
New Zealand is the current service region. New property service enquiries from other countries are not currently accepted.
BuildBridge · Service scope
Software records; separately agreed professional work
Confirm who is responsible for each task, the scope, timing and price before approval.
Rent and records
Pay rent as specified in the tenancy agreement. Landlords confirm actual receipts and maintain records. Automated bank reconciliation and holding client funds are not included in the current service.
Letting and sales
An agent enquiry is separate from a formal appointment. Regulated work must be performed by appropriately qualified people. Confirm scope and price before appointing anyone.
On-site services
Repairs, cleaning, viewings and inspections are carried out by an agreed provider after the quote is approved. The software can retain submitted progress and evidence. Availability is not guaranteed.
Devices and remote access
The catalogue supports device enquiries and records. Connectivity, account permissions and installation must be confirmed separately for each system. Demonstrations do not mean all pictured devices can be controlled.
Data and agreements
Demonstrations use read-only examples. Actual access depends on the account, property and authorised relationship. Retention and export are governed by the privacy policy and applicable agreement.
AI intelligent property management
Self-service NZ$39.00 + GST per property / month with a 30-day free trial. Managed service 3.5% + GST of actual rent received, minimum NZ$99.00 + GST per property / month. Managed service includes the system fee.
Rent goes directly to the landlord’s nominated bank account. BuildBridge records confirmed receipts; it does not collect rent into its ordinary business account.
Management fees are collected separately by an expressly authorised Direct Debit. The amount and date are notified at least 3 business days in advance. One monthly collection per property is intended; no minimum-first / top-up-later collection.
Ordinary repair contact, quote collection, appointment arrangements and completion follow-up have no additional coordination fee. Managed landlords do not also pay the self-service system fee.
BuildBridge does not mark up repair-provider or material invoices. Third-party costs are shown at the actual quoted price.
Every extra quote names the provider, scope, labour, materials, net amount, GST, total and any disclosed commission. Approval is required before work, and again for additions. Third-party work has separate quotes and invoices and is never automatically added to the management debit. Emergency spending follows the limit you select in the agreement.
You can inspect the calculation, dispute a bill, cancel the mandate and request termination in the payment workspace. Cancelling a mandate does not erase existing debt. No undisclosed fees, pre-ticked consent or unapproved backup-card charge. Disputed amounts are held from collection; mistakes are investigated and adjusted or refunded with the original record retained. Statutory consumer rights remain unchanged.
Failure handling: day 1 notice and payment-update link; day 3 retry only where authorised and notice timing permits; day 5 reminder; day 7 overdue and pause new non-urgent human coordination; day 14 formal notice and administrator decision; day 30 agreement-based termination or recovery with handover. Existing records remain accessible. Safety hazards and approved emergency work require immediate owner notification and human handover, never sudden abandonment.
Request cancellation or termination in the property payment workspace. Existing records stay accessible; urgent or already approved emergency work must be handed over, not abruptly abandoned.
Property management agreementTest mode — no real bank connected or live collection enabled